Refund policy

Everything we sell is fresh and perishable, so we handle things a little differently than a regular store. We can't take produce back once it's delivered, but we stand behind the quality of what we send, and if something arrives in poor condition we'll make it right.

Perishable items

For health and safety reasons, fresh produce, plants, and other perishable items can't be returned or exchanged.

If something arrives damaged or spoiled

Please contact us within 48 hours of delivery at support@mohabirmarket.com, and send a few clear, well-lit photos of the item and the packaging so we can see the condition. Once we've had a look, we'll make it right with a replacement, store credit, or a refund, whichever works best for you and the situation.

Fresh doesn't always mean ripe

Some fruit is shipped firm or unripe on purpose so it doesn't over-ripen on the way to you. That's normal and not a sign of a problem. Take it out of the box when it arrives and let it ripen at room temperature. If you're ever unsure about a fruit, just ask and we'll share ripening tips.

Address and delivery

Please make sure your address is correct and that someone can bring your order inside soon after it arrives. We aren't able to refund produce that spoiled because it sat outside after delivery or was sent to an incorrect address. See our Shipping Policy for more.

Changing or canceling an order

Need to make a change? Reach us as soon as you can at support@mohabirmarket.com. Once an order has been packed or shipped, we may not be able to change it.

Refunds

When we issue a refund, it goes back to your original payment method, usually within 10 business days.

Questions? Email support@mohabirmarket.com or call 718-481-3405.